Shipping
Which countries do you ship to?
We currently ship to selected countries worldwide, including the United States, United Kingdom, Germany, France, Australia, Japan, South Korea, Hong Kong, Malaysia, Canada, and many more.
You can confirm whether we ship to your location during checkout.
How long does delivery take?
Delivery times vary depending on your location and local customs processing. Most international orders arrive within 6–20 business days.
How much does shipping cost?
Shipping costs vary by destination and product weight. The exact shipping fee will be calculated at checkout.
Orders
How do I track my order?
Once your order is fulfilled, you will receive an email with a tracking number. You can use it to track your package on the carrier's website.
Can I cancel or modify my order?
Please contact us as soon as possible if you need to cancel or modify your order. We will do our best to accommodate your request before the order is shipped.
If your order has already been shipped, we won’t be able to cancel or modify it.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for items that are unused and in their original condition. Please contact us at support@pawsparktech.com to initiate a return.
How long does a refund take?
Once we receive and inspect the returned item, refunds are processed within 5–10 business days to your original payment method.
Products
Are your products safe for pets?
We carefully source our products from trusted suppliers and strive to provide safe, high-quality products for pets.
How do I choose the right size bed for my dog?
We recommend measuring your dog from nose to tail while they are lying down, then adding 20–30 cm for comfort. Check each product's size guide for specific recommendations.
What if my package is delayed or lost?
If your order hasn’t arrived within the estimated delivery time, please contact us and we’ll be happy to assist you.
Contact Us
Still have questions? Reach us at ltianran56@gmail.com
com and we'll get back to you within 48 hours.